What to do if my deposit didn’t go through

1. Initial verification:
   If you made a PIX payment and the amount hasn't been credited within 5 minutes, you can go to our live chat.
2. Send proof of payment:
   Send a screenshot of the payment receipt so we can check with the bank the reason for the delay. If it's our fault, we’ll credit the amount immediately.
3. Details of the proof:
   The proof must include details such as payer, recipient, date, time, and transaction ID.
4.  Quick processing: After verification, we will credit the amount to your account on the website. Cool, right? We hope we’ve helped!